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Refund & Returns Policy

Effective Date: 07/07/2025

At [Your Store Name], we want you to love what you wear. If something’s not quite right, here’s how we handle returns, refunds, and exchanges.

1. Returns Eligibility

We accept returns on eligible items within [30] days of delivery. To qualify for a return:

  • Item must be unused, unworn, and in its original packaging

  • Tags must be attached (if applicable)

  • Proof of purchase (order confirmation or receipt) is required

Final sale items, gift cards, and custom pieces are non-returnable.

2. Refunds

Once your return is received and inspected, we’ll notify you via email.

  • If approved, your refund will be processed to your original payment method within [5–10 business days]

  • Original shipping costs are non-refundable

  • If your item was marked as a gift, a store credit may be issued instead of a refund

3. Exchanges

Need a different size or color? We’re happy to offer exchanges for the same item (subject to availability). Contact us first to confirm your replacement is in stock.

4. Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

  • We recommend using a trackable shipping service

  • For faulty or incorrect items, please contact us first so we can cover or reimburse shipping

5. Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us at info@cowboywindsor.com within [48 hours] of delivery. Include your order number and clear photos so we can make it right.

6. How to Start a Return

To begin a return or exchange:

  1. Email us at [your email] with your order number and reason for return.

  2. We’ll send instructions for returning your item.

  3. Once received and approved, we’ll issue your refund or exchange.

7. Late or Missing Refunds

If you haven’t received your refund after the processing period:

  • Check your bank account and contact your credit card provider

  • Then contact your bank — some refunds take time to post

  • If you’ve done all this and still haven’t received it, please contact us at info@cowboywindsor.com

Questions?

We’re here to help. Reach out any time at:

Email: info@cowboywindsor.com

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